Shipping & Returns
SHIPPING
Orders are packed every 2-3 days. Shipping throughout most of Australia has a standard delivery time of 2-7 business days. Please allow up to 14 business days durning sales period. Please note for all pre-order articles you will be contacted by our team with information on drop dates and estimated dispatch times unless otherwise stated on the article when purchasing.
Shipping in Australia is a flat rate of $10.00 standard shipping. New Zealand is a flat rate of $15.00 standard shipping.
International shipping all other countries is a flat rate of $30.00 unless otherwise stated at the checkout or a promotion code or free shipping is offered at time of purchase. This is a standard delivery 7-15 business days. In some regions this can take longer, so please allow up to 4 weeks for delivery. During sale period or moments of global shipping disruptions please allow an additional two weeks delivery time on all orders. Delivery can sometimes be further delayed due to customs which is out of our control. We do not take responsibility for lost packages or damaged in transit. Please note; delivery prices are not inclusive of customs, duties and taxes on the receivers end. These are the responsibility of the customer.
Once your package has been sent, you will receive notification of this.
There may be delays during promotional periods and holiday seasons.
RETURNS & EXCHANGES:
WE DO NOT ACCEPT EXCHANGES.
However, RETURNS are available on all full priced items. All items must be in original condition with all tags attached in original packaging. Garments must not be worn or washed.
As we are an eco friendly, sustainable label we do not use unnecessary plastic in our packaging, this includes plastic garment liners. We kindly advise our customers to wear panties when fitting articles. For hygiene reasons we reserve the right to decline any garments returned in a condition not in line with our hygiene standards. These standards include rejection of any articles with stains, markings, makeup or bodily fluids evident on the garment.
Items must be returned within 30 days of receipt. Any received thereafter or returned not in the original condition or without original packaging and labels may be declined. Your full refund will be processed within 3-5 business days of receiving.
SOHN is not responsible for shipping costs or any lost in transit returns. Please include tracking and insurance to ensure your item is safe.
Non-exchangeable items: All sale items or items purchased using discount code as part of sale are not eligible for return.
If you have any questions, do not hesitate to connect with us via our contact page.
We love hearing from you.